zawgyi9 Privacy Policy

This page explains how your personal information is protected, the purposes for which it is used, and what rights you have.

Last updated: 30 October 2026

By accessing and using the zawgyi9 platform, you are considered to have accepted the terms of this Privacy Policy. We are committed to handling customers' personal information with care and responsibility. This document applies to the zawgyi9 website and all related services.

This policy may be updated from time to time. When changes are made, the updated date on this page will reflect them. Continued use of the site will be taken as acceptance of the updated policy. If you have any questions about the policy, contact us at [email protected].

Full Policy Details

1 Information We Collect

zawgyi9 collects only the minimum necessary information about customers in order to provide services and improve the customer experience. The information we collect includes —

a) Information you provide directly

  • Name, date of birth, and contact email provided when opening an account
  • Payment details provided when making deposits or withdrawals (KBZPay, Wave Money, AYA Pay, CB Pay numbers)
  • Enquiries and records provided when contacting customer support

b) Information recorded automatically

  • IP address, browser type, and device operating system
  • Pages viewed and browsing session records on the website
  • Gaming records and account transaction history
  • Data collected from cookies and similar tracking technologies
We collect only the information that is strictly necessary to provide our services. We do not collect data without purpose or need.

2 How We Use Your Information

Information we collect is used only for the purposes listed below. We do not use it in any other way —

  1. Creating, updating, and managing customer accounts
  2. Processing payments and verifying transaction records
  3. Providing 24/7 customer support in Myanmar language
  4. Preventing fraud and financial threats
  5. Improving website functionality and security
  6. Monitoring play patterns to support responsible gambling practices
  7. Meeting legal and regulatory obligations

We do not sell, share, or disclose customers' personal information to third parties for advertising purposes without their consent.

3 Cookies and Tracking Technologies

The zawgyi9 website uses cookies and similar technologies to improve the customer experience.

Types of Cookies

  • Essential Cookies — These cookies are strictly necessary for the website to function properly and cannot be removed.
  • Functional Cookies — Used to remember your preferences such as language and settings.
  • Analytics Cookies — These cookies help us understand how the website is used so we can improve our service.

You can disable cookies through your browser settings, but please note that some features of the website may be affected.

4 Sharing and Disclosure of Information

We handle customers' personal information with strict care. However, it may be disclosed to third parties in the following situations —

  • Service Providers — Payment companies (KBZPay, Wave Money, AYA Pay, CB Pay) handle financial data responsibly.
  • Legal Requirements — Situations where disclosure is required by law or court order
  • Fraud Prevention — Situations where we work with relevant authorities to prevent financial crimes
  • Business Succession — In the event of a company merger or acquisition, data may be transferred and this policy continues to apply.

Outside of these cases, we do not sell, rent, or disclose customers' personal information to any third party.

5 Data Retention Period

zawgyi9 retains customers' information for as long as we provide services and for as long as necessary to meet legal requirements. The exact retention period may vary depending on the type of data —

  • Account Data — For the duration the account is active and for a period after closure as required by law
  • Financial Records — As required by financial and legal obligations
  • Customer Support Records — For as long as necessary to maintain service quality
  • Cookie Data — For the lifespan set for each individual cookie

Once the retention period has passed, data is securely deleted or cleared.

6 Data Security Measures

zawgyi9 applies high-standard technical and operational measures to protect customers' personal information.

  • SSL Encryption — All data transfers between the website and our servers are protected with SSL (Secure Socket Layer).
  • Access Control — Access to customer data is strictly limited to authorized staff only.
  • Data Protection — Servers and databases are maintained with a high level of security.
  • Regular Audits — Security vulnerabilities are regularly reviewed and addressed.
  • Staff Training — Staff who handle customer data receive training on personal data protection.
Please use a strong password to protect your account and never share it with anyone. Our staff, including customer service, will never ask for your account password by any means.

7 Customer Rights

Every zawgyi9 customer has the following rights regarding their personal data —

  • Right to Access — You can request to know what information we hold about you.
  • Right to Correction — You can request that incorrect or incomplete personal information be corrected.
  • Right to Deletion — You can request that your data be deleted, provided it does not conflict with legal obligations.
  • Right to Restriction — You can request that the processing of your data be restricted in certain ways.
  • Right to Data Portability — You can receive the data you have provided in a readable format.
  • Right to Object — You can object to your data being processed for specific purposes.

To exercise any of these rights, contact us at [email protected]. We will act as quickly as possible.

8 Age Restriction

zawgyi9 services are for persons aged 21+ only. No one under 21 is permitted to open an account or play on the site.

If we receive data that we believe belongs to someone under 21, that data will be deleted immediately. You can contact customer service to provide information related to this matter.

9 Links to External Websites

Where the zawgyi9 website links to external websites, we are not responsible for those websites' privacy policies or data practices. When you leave our site and visit external websites, you should read their policies yourself.

10 Policy Changes

zawgyi9 may update this privacy policy from time to time. When the policy changes, the "Last Updated" date at the top of this page will be revised.

For significant policy changes, we may notify customers via the website. Continuing to use the site after changes are made is considered acceptance of the updated policy.

11 Contact Us

If you have any questions, requests, or complaints regarding this privacy policy, please get in touch. Our customer service team operates 24/7 on Myanmar Standard Time (MMT, UTC+6:30) and can assist you in Burmese.

What You Should Know About Personal Data Protection

No. zawgyi9 does not sell customers' personal information to any third party for advertising or commercial purposes without their consent. Financial data is shared only with the banks and payment service companies that process your transactions, and only for that purpose.

Customer account data is kept for as long as the account is active. After an account is closed, financial records may be retained for an additional period in line with legal requirements. Once that period has passed, data is securely deleted.

Yes. Every customer can view the data stored in their account and request corrections if anything is wrong. To do so, contact us at [email protected]. We will take care of it as quickly as we can.

Yes. zawgyi9 protects all payment transactions with SSL encryption and secure technology. Deposits and withdrawals through KBZPay, Wave Money, AYA Pay, and CB Pay are handled entirely through those services' own secure systems. zawgyi9 servers do not store your bank PIN or any other confidential payment credentials.

You can configure your browser to reject cookies, but if essential cookies (session cookies) are disabled, your ability to log in and play may be limited. If you only disable functional or analytics cookies, the site's basic features will continue to work.

You can request deletion of your data as long as it does not conflict with legal obligations. Data that must be kept for a specific period by law — such as financial records — can only be deleted after that period has ended. To make a request, contact [email protected].

If the policy changes, the "Last updated" date at the top of this page will be updated. For significant changes, customers may be notified through the website. We encourage you to check this policy page from time to time.